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Royal National Orthopaedic Hospital NHS Trust logo
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Clinic Support Worker

Band 3

Main area
Outpatients
Grade
Band 3
Contract
Permanent
Hours
Full Time 37.5 hours per week
Job ref
392-RNOH1122-B
Site
Central London, Bolsover Street
Town
Central London, Bolsover Street
Salary
£23,213 - £25,195 per annum inc.
Closing
23/02/2020 23:59

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

PLEASE NOTE: To be eligible for consideration for short listing, applicants must meet the essential criteria in the personal specification & also answer the question detailed in the box below.

Please answer the following question in the “additional information” section and header it:

 “Why am I the best candidate for this position?”

In less than 100 words describe why you are the best candidate for this position.

The Central London Outpatient Department of The Royal National Orthopaedic Hospital is looking for a motivated, enthusiastic new member of staff to join our team to work as a band 3 Clinic Support Worker.

This post involves working in and rotating through clinics, treatment areas, reception, medical records and note preparation, with direct patient contact at reception & in the clinical area.

Candidates must be flexible, adaptable and able to work both in a team and independently.

Candidates are required to be computer literate.

We are based in Bolsover Street, next to Great Portland Street station.

Please note that this post is subject to a 6 probationary period.

Interviews are due to take place on 12 March 2020 and candidates should ensure that they are available all day and will be required to undertake numeracy and literacy testing and participate in group and 1-1 interviews.

Please note that this post is subject to a 6 months probationary period.

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Further details / informal visits contact

Helen Duncan / Justine McCall / Porscha Claasen on 020 7391 4282